In this course, you'll learn common sources of discord and some typical responses. You'll also discover techniques to resolve conflict, address anger, and stop abusive behavior.
At best, conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly. In this course, you’ll learn common sources of discord and some typical responses. You’ll also discover techniques to resolve conflict, address anger, and stop abusive behavior. Differences between roommates or teammates demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding is key to your productivity and effectiveness.