In this course, you'll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.

You’d love for your employees always to get along. But the reality is that disagreements happen when you bring together people with different personalities, opinions, and values. As a manager, you need to monitor potential conflicts between employees and help them resolve issues effectively. Otherwise, your team’s morale, productivity, and communication may take a hit. In this course, you’ll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding. While this course may be geared toward those in larger recovery centers, the principles are effective in interpersonal conflict as well.