A handful of customer service skills can make the difference between an average experience and one that leaves your customers feeling completely delighted. Do you know what those skills are? Do you have them? In this course, we’ll uncover four essential customer service skills and give you many tips, food for thought, and resources for developing these skills. Let’s get started!
Welcome to the Rural SUD Info Center, a collection of best practices, tools, and research for rural communities as they work to build and strengthen a comprehensive approach to substance use disorder (SUD). These resources offer support to rural providers/partners, recovery specialists, rural community members, and more.
This website is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of awards totaling $10 million with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.
We encourage all visitors to the Rural SUD Info website to also explore additional resources and services available through the Health Resources & Services Administration (HRSA), Substance Abuse and Mental Health Services Administration (SAMHSA), or Rural Health Information Hub (RHIHub).
Materials are updated on a quarterly basis.
Visit the request assistance page. https://ruralsudinfo.org/request-assistance/
There is not an equivalent Urban SUD Resource Center. However, all of the information and tools on this website are available to the public, regardless of location or grant status.
The RCOEs were established in 2019 by the Rural Communities Opioid Response Program (RCORP), an initiative of the Health Resources and Services Administration (HRSA) that aims to reduce morbidity and mortality related to SUD in rural areas.
Please call or text 988, or visit: https://www.samhsa.gov/find-support/in-crisis
The Rural SUD Info Center is a collection of best practices, tools, and research for rural communities building and strengthening a comprehensive approach to substance use disorder (SUD). These resources offer support to rural providers/partners, recovery specialists, rural community members, and more.
Resources available for providers and patients include the Clearinghouse Resource Page. We also encourage visitors to fill out a technical assistance (TA) request for implementation support.
We encourage our visitors to use resources found throughout the Rural SUD Info
Center, along with Health
Resources & Services Administration, Rural
Health Information Hub, and the three RCOEs
to locate rural providers in your area.
All old versions of toolkits and resources are archived and can be retrieved through a request via the request assistance form.
The Rural SUD Info Center is operated by the three RCORP-Rural Centers of Excellence on Substance Use Disorders, which are funded by HRSA’s Federal Office of Rural Health Policy.
